Cancellation - Refund Policy
Cancellation & Refund Policy Updated On 16/12/2021
Any user (customer) who uses the website www.yodacart.com (the "Website") and our "YODACART" application for mobile and handheld devices (the "App") are bound by the cancellation and refund policy of Adofast Logistic Services Private Limited (referred to as Company). The Website and the App are jointly referred to as the "Platform". By installing, downloading or even merely using the Platform, you shall be contracting with Adofast Logistic Services Private Limited and you signify your acceptance to policy stated hereinunder on the Platform and amended from time to time, which takes effect on the date on which you download, install or use the Platform, and create a legally binding arrangement to abide by the same. User’s visit, dealings, transactions and/or otherwise using this Website shall be treated as you have read, understood and hereby unconditionally accept the policy.
In general, any product that is purchased/ordered by the user is not eligible for cancellation once the invoice is generated by the company. Further, the products purchased in the platform are not eligible for return except if the product received is damaged, has any missing parts or accessories, is defective, or is different from the description mentioned on the product detail page on www.yodacart.com.
For scenarios wherein the product received is damaged or has any missing parts/accessories, the company will contact the customer to confirm details of the damage/missing parts/accessories before issuing the replacement.
For scenarios wherein the product received is different from the description mentioned on the product detail page, the company will arrange for a pick-up from the customer’s registered location and proceed with replacement as requested.
For scenarios wherein the product received is defective, a resolution will be provided basis the brand technician's report.
It is to be noted that the replacement will be processed only in the following conditions:
- The product was not damaged while in the customer’s possession.
- The product is not different from what was originally shipped.
- The product is returned in its original condition along with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all in-the-box accessories.
YODACART will not consider the product for return or replacement in the following cases:
- User’s remorse, includes change of mind or incorrect product/model/color ordered.
- Product has already been installed or is in use, and works as per its specification certified by the brand.
- Product has been tampered with, or has missing serial number/IMEI number or the relevant number.
- Product has been relocated from the primary delivery address registered for installation/demonstration by the customer.
- Performance or software issue in the product is not as per expectation (e.g., heating or lagging issue).
- Primary packaging of any large appliance product (e.g., television, dishwasher, refrigerator, etc.) that requires demo & installation is opened by the customer. The packaging has to be opened only by the delivery associate or an authorized installation partner.
- Replacement/Refund is not applicable for any software-related issues.
- Product is a free gift.
For the product where the applicable refund or replacement window as the case may be has been exhausted, the product will be repaired as per brand warranty terms.
Product will not be eligible for return in case of buyer's remorse, includes change of mind or incorrect product/model/color ordered.
Product will not eligible for return or replacement if ‘Non-Returnable or Non-Replaceable’ is mentioned on the product detail page.
Product will be eligible for replacement only if the same product/model is available in stock. In case if the same product/model is out of stock, a refund shall be provided.
Refund will be processed within 7 working Days once the product is received by the company. The applicable refund window may vary from 7 to 10 working days, depending on the mode of payment used at the time of purchase.
Free gifts will not be eligible for return, and will not be covered under any kind of warranty.
The company reserves the right, to change, amend or otherwise modify the terms and conditions at any time without prior notice.
Any dispute shall be to the exclusive jurisdiction of Court at Mumbai.